Manager, Premier ServiceService Chicago Cubs
Caroline Phillips is the manager of Premier Service for the Chicago Cubs. Since joining the team in 2014, she has been responsible for delivering unique, best-in-class service to Premier Clients and managing premier service staff, amenities and events. She also had led the creation and rollout of an expanded service delivery model for the new and enhanced premier spaces at Wrigley Field.
She currently oversees service in the American Airlines 1914 Club, luxury suites and Assurance Club. As part of the ongoing restoration and expansion of Wrigley Field, she also will oversee three additional premier clubs (Catalina Club, Makers Mark Barrel Room, and The W Club) and a fully renovated suite level beginning in the 2019 season.
Prior to joining the Cubs, Caroline was the supervisor of Premium Services for the Los Angeles Dodgers where she oversaw all servicing for the Lexus Dugout Club, Ketel One Baseline Box Clubs and the Club Suites. She graduated from Miami University in 2009 with a bachelor’s degree in communications and a minor in marketing.