Covid-19 Kit

ALSD Member Resources ALSD Training Center An assembly of content from sales and service traine

In the world of premium hospitality, everything is customized for our most valued guests. The touchpoints we have with those guests now while we’re all working from home require a personal touch as well.

  The sports and entertainment venue marketplace will have to compete for fans’ attention

“I’d like to cancel my tickets due to COVID.”

“I’m no longer interested in a ticket package because of the coronavirus.”


  When fans are allowed back in our venues, they will have many questions and concerns about

  Now is the time for sports business professionals to work on their business instead of in

  We’re all out there searching for answers right now. Problem is, there aren’t always a

  The COVID-19 pandemic has put the world of sports and entertainment on pause, as social di

The call came in from a distraught sales rep. “SELL!” their owner kept telling them. “If you want your job, you will close deals. Businesses are open, even if they shouldn’t be. They are waiting for your call.”


In this episode of David Bryson’s podcast Why Can’t You?, David speaks with Dr. Randall Wright,

The big question is when? When will things return to normal? Will our team’s season resume this ye

In this special industry event, we learn helping is the new selling, especially in present circumstances. Help first. Sell second.


If you are reading this article, you are undoubtedly someone with a role and responsibility to attract and retain fans. You are also someone who knows all too well the obstacles and opportunities that accompany such a vital role.


As an Ontological Executive Coach and Strategic Consultant, I have had the privilege of working with

Like you, I have not encountered these specific circumstances. However, I can share past situations (natural disasters and work stoppages) that were unexpected and hit us hard from a business operations standpoint.


To stay close to sales and service professionals, Game Face is releasing one free sales training video every day – at least until April 15.


Positivity is a choice. It’s like a muscle. The more you exercise it, the stronger it gets. For me

  Watch Additional Resiliency Resources from Philip Folsom. Discover Ten Tools for Tribe Re

Crisis. Pandemic. These words are not ones that typically flow off the tip of your tongue. We’re currently in the middle of an ever-evolving landscape in sports business.


One of the things that I talk to sales leaders about is the difference between a thermometer and a thermostat. A thermostat can set the temperature and manipulate the climate to get to the desired temperature.


With so many companies reducing their workforces, and sales managers being told their employees must work from home, business leaders are facing the challenge of managing and leading a smaller, remote workforce through some of the toughest times i


Frederic Aouad was confronted with the challenge of taking his growing sales team and leading them through the most brutal challenge hospitality and entertainment businesses have ever seen.


The truth is you can connect with your prospects and buyers, and you should.


More than the immediate needs, this crisis gives us an opportunity to rethink how we are selling and our value proposition when we talk to prospects, as well as gives us a chance to refocus on core principles.


Please share this information with anyone who might be interested in learning how to be a better presenter. The sessions were recorded in 2010, but the content is timeless.


Immediately following the suspension of league operations, we asked 200 NHL fans from around the country to identify their favorite teams.


Global fan growth for the esports market is projected to hit 500M people this year, nearly doubling