Successful service starts with having the right culture underpinning the day-to-day. Leadership starts the rock rolling to successfully achieving a human-centered experience culture. Additionally, the Four E’s make up a successful customer experience, built from a boundless culture foundation, which leads to loyalty and retention for fans and staff. Finally, technology enables us to encompass our clients in a level of service they expect and deserve year-round, meeting demand in the age of convenience.
- Charlene Nyantekyi, General Manager, Club Wembley, The FA Group
- Jessica Gaffney, Founder & CEO, WAVEWORK
- Ruby Newell-Legner, CSP, Fan Experience Expert, 7 Star Service