Creating a Service Culture

  • Charlene Nyantekyi, General Manager, Club Wembley, The FA Group
    Charlene Nyantekyi, General Manager, Club Wembley, The FA Group
  • Jessica Gaffney, Founder & CEO, WAVEWORK
    Jessica Gaffney, Founder & CEO, WAVEWORK
  • Ruby Newell-Legner, CSP, Fan Experience Expert, 7 Star Service
    Ruby Newell-Legner, CSP, Fan Experience Expert, 7 Star Service

Successful service starts with having the right culture underpinning the day-to-day. Leadership starts the rock rolling to successfully achieving a human-centered experience culture. Additionally, the Four E’s make up a successful customer experience, built from a boundless culture foundation, which leads to loyalty and retention for fans and staff. Finally, technology enables us to encompass our clients in a level of service they expect and deserve year-round, meeting demand in the age of convenience.

July 2, 2019
Time Start: 
2:20 p.m.
Time End: 
3:00 p.m.
Location: 
Grand Horizon B, Floor 4

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