VP, Suite ServicesMadison Square Garden
Dashawnda Brown is a native of Cincinnati, Ohio whose successful hospitality career has spanned over 14 years with some of the nation’s most notable organizations such as Four Seasons Hotels & Resorts, Nets Basketball and Madison Square Garden. Brown is currently responsible for leading Madison Square Garden’s Suite Service team where she works with an amazing group of 140 individuals providing in-suite customer service, retention, and engagement for MSG’s suite clients and their guests.
In addition, Brown is responsible for identifying opportunities for continuous improvement in the suite product, leading a world-class customer success team, creating a culture of service, and having business accountability for continued improvement of key metrics and operational excellence. Brown believes that life is 10% what happens to you and 90% how you react to it-attitude is everything!