Designing for Service: High Touch in a High-Tech World

Has customer service been recently redefined? We think so. In an era where high tech can lead to a personalized, efficient experience, it’s high touch that sets service apart. How can we achieve that in today’s venue landscape and what does all of it mean for venue design as well as the training of our personnel? Let’s explore this topic holistically.  

General Session

  • Chris Bryant, Chief Experience Officer, BGX | Bryant Group Experience, LLC
  • Adam Stover, Senior Principal, Populous
  • Dan Migala, Co-Founder & Partner, 4FRONT
  • Lee Zeidman, President, STAPLES Center, Microsoft Theater and L.A. LIVE
Juniper Ballroom, West Convention Center, Level 3
Start Time
1:00 p.m.
End Time
1:40 p.m.