Emerging Technologies to Prioritize While Reopening Your Venue to Fans

This ALSD Virtual Panel discussion explores the changes being managed, problems being solved, and downstream impacts being considered to improve building operations and the bottom line.


Fans and employees have safely returned to live events across the sports and entertainment industry. And a lot has changed after a year of inactivity in the venue marketplace. From people to processes to systems, teams have rewritten their organizational readiness plans to ensure health and safety without sacrificing the experience.

Food and beverage programs have been reimagined. The adoption of trends such as mobile ordering and self-service markets has been accelerated to increase throughput without sacrificing quality or flavor. New technology-enabled solutions promote contactless service and frictionless experiences at scale across all venue levels, aiming to increase revenues, operational efficiencies, and fan satisfaction.

There’s a lot to consider. So which emerging technologies are worth continued investment?

Welcome/Introduction: 0:19
The Current Challenges for Venues: 5:42
When to Deploy Technology Solutions: 8:35
Mobile Food and Beverage Ordering: 11:33
Lockers for F&B Pick-Up: 14:32
Kiosks, In-Seat Delivery, and How to Identify and Implement the Right F&B Strategy for Your Building: 16:16
A Discussion on Grab-and-Go Markets: 20:07
Reporting Considerations: 24:03
Measurable Components and Key Indicators: 28:18
Guest Services Troubleshooting: 30:28
Scaling Solutions for Full Capacities: 33:50
Testing Suggestions: 37:43
Organizational Readiness Plans: 39:46
Ghost Kitchens: 42:05
Messaging to Fans: 44:00
Next-Gen Technology Possibilities: 46:34

Discussion Moderated By: Jared Frank, Publisher, ALSD

Robert Cordova, Chief Technology & Strategy Officer, Milwaukee Bucks
Sandeep Satish, VP of Strategy & Analytics, E15 @ Levy
Bill Walsh, VP of Strategy & Development, Tampa Bay Rays

For more programming on technology, food and beverage, and venue operations, plan to attend the 8th Annual Sports Venue Design & Build Forum, held in conjunction with the 31st Annual ALSD Conference and Tradeshow.