Great communication is often talked about as a solution to better business results, but rarely does anyone offer actionable "how to" advice. To be world-class in sales and service, you must be an effective communicator. The "path" to that result can be found within emPATHy. In this session, you'll be introduced to the communication skills and strategies rarely taught in formal education and if used properly, will help you get into the head and heart of those you aim to serve or sell. Most people want to create lasting and profitable relationships, they simple lack the knowledge. This session will fix that.
- Duane Cummings, Co-Founder, The Speakers Guild of America, CEO, The Sensational Group