I’m looking to discuss vendors who have implemented fully digital ticketing and how they manage suites, both with respect to venue entry and managing or enabling identity within suite areas. What vendors are currently in use within venues for suite POS and for suite online pre-ordering?
Our suites POS is a Micros (Oracle) system, and we utilize Guest Reserve (GR) for our online pre-ordering. GR is a Delaware North product, and it syncs to Micros Suites Management 9700.
We implemented the Bypass POS for my suites. It is a handheld tablet that has the attachment to swipe a credit card. It works really well, and Bypass is a great company to work with! For my pre-orders, we use Catertrax. It is our online system for all things catering. So I had my full guide as well as suite guides for both stadiums and arenas.
The only thing for these two is they don't talk to each other, so the pre-orders have to be entered into the tablets for billing and for any event orders to be added to. At another of our units, we only used Catertrax and utilized the wallet for credit cards and payment. So on game/event day, we had order forms created for the staff to use, and then those items had to be entered into the Catertrax system for billing. We did it that way because we didn't have anyone manning a phone at a desk to enter as the orders came in.