In our industry, we get so caught up in the day-to-day minutiae that we easily forget that our guests are visiting out of a want, not a need, and the alternative options that they have were limitless. When we recognize this, we unlock the most powerful mindset that differentiates us from other comparable experiences. And that differentiator is The Hospitality Mentality. Attendees will walk away inspired to enhance their guest experience through hospitality, knowing that this is an element of the business that can never plateau.
- Josh Liebman, Guest Experience Expert, Liebman Leisure