The ability to drive renewals, retention, and new business, and build dynamic teams are constantly top of mind for elite sports teams. A study by Bain & Co. found that a modest 5% increase in customer retention can increase company profitability by 75%. What’s their secret, and how do they get and stay ahead? This session will answer these questions and address how to optimize your relationships, grow your business, and upsell and cross-sell, all while driving bottom-line results.
- Lindsay Banks, Director of Program Development, BGX