Assistant Director, Guest ServicesChicago Cubs
Vanessa Ward joined the Cubs as the assistant director of Guest Services in 2016. In this role, she is responsible for the planning, organization and execution of events at Wrigley Field. In order to develop and foster a service-focused culture, Vanessa also leads the training and implementation of the organization’s service program and is responsible for developing a shared services function for scheduling and office administration.
Prior to joining the Cubs, Vanessa served as a project manager at Walt Disney Parks and Resorts where she oversaw teams supporting the implementation of MyMagic+, a massive technology rollout that sought to seamlessly integrate the Disney experience, and creating innovative ways to utilize data in order to enhance the guest experience. She held other positions at Walt Disney Parks and Resorts, including Resort Field Leader and Resort Guest Service Manager. She graduated from University of Kentucky in 2009 with degrees in management and marketing. Vanessa lives in Chicago with her husband, Steve, and their dog Wrigley.