The Vikings' Four Quality Standards of SKOL Service

ALSD member JP Paul, VP of Guest Relations for the Minnesota Vikings, outlines the team's SKOL Service standards, created in conjunction with the Disney Institute. The program will be presented in detail at ALSD 2018.


Join industry thought leader Disney Institute at ALSD 2018 for an All-Attendee Workshop entitled “Culture – The Incredible Client and Employee Differentiator."

This session is designed for all sales, service, and F&B professionals. A team panel will present case histories and anecdotes on organizational culture differentiators, proving that brands are defined by their level of service. Opening up to a roundtable, the audience is encouraged to weigh in on topics such as hiring and onboarding, consistent and effective training, the employee experience, sales springboarding experiences, and true differentiators in client service.

Facilitator: Brent Centlivre, Account Manager, Disney Institute


  • J.P. Paul, Vice President of Corporate Development & Guest Relations, Minnesota Vikings
  • Bryan Dockett, Senior Vice President, Premium Seat Sales, Live Nation Entertainment


REGISTER NOW for the 28th Annual ALSD Conference and Tradeshow.