We Start Where Others Stop™: Guest Experience and Service Excellence Post-Pandemic

Sharing her own personal experiences as a clinician and survivor of the COVID-19 pandemic, Ashley Romano, Chief Experience Officer of CareRite Centers, will be discussing and highlighting how to ensure a positive and memorable guest experience for those that we serve throughout a challenging wellness climate. Leading guest experience throughout the skilled nursing and rehabilitation sector, Romano will communicate the power of employee engagement and satisfaction as a ticket and suite holder, as well as that first impressions are most often our lasting impressions, and how this translates across all platforms, from healthcare, to hospitality, and beyond.