We Start Where Others Stop™: Guest Experience and Service Excellence Post-Pandemic

Sharing her own personal experiences as a clinician and survivor of the COVID-19 pandemic, Ashley Romano, Chief Experience Officer of CareRite Centers, will be discussing and highlighting how to ensure a positive and memorable guest experience for those that we serve throughout a challenging wellness climate. Leading guest experience throughout the skilled nursing and rehabilitation sector, Romano will communicate the power of employee engagement and satisfaction as a ticket and suite holder, as well as that first impressions are most often our lasting impressions, and how this translates across all platforms, from healthcare, to hospitality, and beyond.

Speakers
Location
Starvine 3-5, West Convention Center, Level 3
Start Time
11:00 a.m.
End Time
11:00 a.m.
Date
Aug
17
2021