dashboard-speakers-2020

Headshot Display Name Job Title Organization Speaker Published Biography Sort name
Christina Andrews
Director, Corporate Partnerships & Suites
New York Mets
2020
No

With the New York Mets since 2007, Christina has been a part of the Ticket Office for the majority here career. After starting as a Group Sales Account Executive, Christina grew to managing that team as Director of Group Sales. She then entered the world of premium by becoming the Director, Suite Sales & Services. Now she has grown into a hybrid role of Director, Corporate Partnerships & Suites which manages corporate partners along with the luxury suite business for the team. Along with building and developing relationships, Christina is tasked with overseeing the hospitality for all of these high-end clientele. Christina graduated from the University of Connecticut with her Undergraduate Degree and then went onto complete her Master’s Degree in Sport Management from St. John’s University.  

Andrews
Lindsey Banks
Director of Program Development, Lead Consultant
Bryant Group Experience
2020
Yes

Lindsey Banks is an award-winning sports professional with years of sales and service experience for teams in the NFL, NBA, and the NHL. Her love for providing service that sells was enhanced with the Tampa Bay Buccaneers as a member of the #1 rated service team in the NFL for three consecutive seasons. As a former Account Manager, Lindsey offers a unique insider sports perspective with innovative service techniques that boost renewals, retention, and revenue objectives. She is the Program Director for BGX, an award-winning firm that trains, equips and inspires over 10,000 sales and service professionals in sports yearly.

Banks
Chris Bryant, Chief Experience Officer, BGX
Chris Bryant
Chief Experience Officer
BGX
2020
Yes
Bryant
David Bryson
Speaker, Author
“Why Can’t You’” Podcast Host
2020
2019
Yes

David Bryson is a keynote and motivational speaker who delivers an engaging and challenging message. He is called on to inspire, encourage and help your organization get results. David is a business strategist and his favorite speaking topics include storytelling, innovation, customer service, team-work, and the importance of giving. David brings a diverse background from a career in corporate life to being an entrepreneur. His well-rounded background guarantees he connects with everyone in your audience. David is also the host of the top rated “Why Can’t You?” podcast. “Why Can’t You?” features guests from around the world who help to educate and inspire listeners by sharing their stories and, especially, the lessons they learned during their journey to get where they are today.

Bryson
Brian Bucciarelli
Brian Bucciarelli
Managing Director Entertainment Sales & Partnerships
Hershey Entertainment & Resorts Company
2020
2018
Yes

Bucciarelli is currently the Managing Director Entertainment Sales & Partnerships for Hershey Entertainment & Resorts. He has been a Board of Director Member for the ALSD since 2008 and in this role, he leads the Minor League meetings. He has presented on panels ranging from the Economy and the Premium Seating Industry to Best Practices in Suite and Corporate Sales. Brian holds a BS in marketing from Penn State University.

Bucciarelli
Kathy Burrows
Owner
Sold Out Seating (SOS)
2020
2019
2018
Yes

SOS (Sold Out Seating) was created by Kathy Burrows in 2002.  A former Registered Nurse, Burrows' last year of nursing school was a solid year of developing strategy, team building, leadership training, and business management which she has developed into a program for growing sports teams and organizational departments looking to create engagement for their staff and clients.

Following nursing, Kathy began a sports career with the Cleveland Indians   A leader in sales, she then headed their highly successful $2.5 M a year  Heavy Hitters Volunteer Sales Club as well as leading the Inside Sales Team, training, mentoring, strategizing and developing, as well selling in all areas.  She was responsible for 2/3 of the total ticket revenue brought into the organization. She returned to consult with them, overseeing 4 departments,  helping them increase revenue by nearly $1M in premium, over $3M in groups, $1M in inside sales and more than  $1M in season. 

Since the inception of Sold Out Seating, Kathy has assisted teams including the NBA, WNBA, NHL, MLB, MLS, USL, NFL, Champ Car Grand Prix, Minor League  Sports, Hospitality clients, Retention teams and Premium and Sponsorship areas. She spent over a year and a half with Madison Square Garden, assisting in the development of the WNBA, NBA and NHL sales and service members as well as assisted in transitioning the WNBA team to New Jersey for a 3 year temporary location. She has helped startup teams from the ground up, Premium departments educate their clients for long term relationships, and enables sales members to create a business strategy for successful planning and exceeding goals.  Most recently, Kathy focuses on working with teams to take their sales staff to new levels through strategy and process, as well as Leadership workshops to grow and develop young leaders. 

With more than 1500 sales tips articles to her credit, she is the author of Potato Chip Ticket Sales  and Potato Chip Leadership and is currently working on her third book
   
Kathy has been heralded by staff members, owners, Presidents, GM’s , Vice Presidents, CRO’s and CEO's for her personal commitment and passion for building their members into committed teams. Kathy still makes sure she sells yearly so that she can be in tune to the needs all reps are facing. 

Burrows
Bobbi Busboom
Assistant Athletics Director for Development, Operations
University of Illinois Athletics
2020
2019
Yes

Bobbi Busboom joined Illinois Athletics Development in March of 2008. Prior to joining the development staff, Busboom served as the associate recruiting coordinator for football - hosting prospective student-athletes on campus, coordinating visits, mailings, managing prospect management system and providing recruiting support for all coaches.

A native of nearby Royal, Ill., and graduate of St. Joseph-Ogden High School, Busboom earned her bachelor’s degree in leisure studies with an emphasis in sports management and completed her master's degree in sports management from the University of Illinois in May 2009. Busboom’s broad range of responsibilities include overseeing premium seating at both Memorial Stadium and State Farm Center, as well as special events. She also serves as a liaison to the business office, human resources, and other departments in the campus community.
She is currently pursuing MBA at the University of Illinois.

Busboom
Brent Centlivre
Account Manager
Disney Institute
2020
2018
Yes

Brent is a 25-year Disney Cast Member who works as an account manager at Disney Institute focused on helping venues and events adapt Disney's best practices to enhance their employee and customer experience.  Brent's clients include NFL, Live Nation, NBA, USTA, and College Athletic Departments. Brent's career includes being on the opening team of Disney Cruise Line, creating new sales channels in Disney Sales Development, and spending eight years in Disney's Meetings and Convention segment. Brent grew up in downtown Chicago, graduated from the University of Illinois and received his MBA from Rollins College. He lives in Orlando with his wife Lisa and two daughters Delaney and Ava.

Centlivre
Morgan Denton
Vice President of Innovation & Growth
EventFindersUSA
2020
No

Morgan Denton is an event and ticketing specialist with a decade of successful experience. Starting her career with the University of Kansas and continuing on with various sports teams and concert promoters she has a strong background in event operations, ticket management and a creative approach to solve any problem. Morgan is involved in various local and national associations within the industry and serves on various boards. Based in Dallas, Morgan enjoys spending time with her family and two rescue pups who even have their own Instagram.
 

Denton
Justin Doyle
Senior Director, Ticket Sales and Premium Seating
Ohio State Athletics
2020
Yes

Justin Doyle joined The Ohio State University in July of 1998 and was promoted to Senior Director of Ticket & Premium Seating during the 2016 season. In this role, Justin is responsible for creating and executing sales strategies for 97 luxury suites, 45 loge boxes and 2500 Club Seats for Ohio State Football and 52 luxury suites and 4000 Club Seats for Ohio State Basketball. In addition, Justin oversees a team of nine sales representatives that are responsible for the selling of the nine ticketed sports at The Ohio State University.
Justin resides in Dublin, Ohio with his wife Kimberly and their two sons, Jackson and Camdyn.

Doyle
Mackie Feierstein
Assistant AD, Ticket Sales & Client Experience
University of Miami
2020
2019
2018
Yes

Mackie Feierstein joined the University of Miami Athletics Department in September of 2015, marking his 15th year in professional/intercollegiate sports.

Since Feierstein’s arrival in 2015, the Hurricanes Ticket Sales Department has triggered significant growth in season ticket sales.

In 2016, Miami sold a school-record 42,000 season football tickets and ranked first among power five programs in attendance percentage increase (23 percent) over 2015 attendance. During the 2016 campaign, Miami football ranked 27th in average attendance among FBS institutions.

In addition, the Hurricanes also have sold out their men’s basketball season tickets in three consecutive seasons (2016-2018) for the first time ever under Feierstein’s direction.

Feierstein joined the Hurricanes after one year with the Philadelphia Soul where he served as the Director of Business Development & Group Sales. Prior to the Soul, he worked for Orlando City SC and the Florida Panthers. During his time as the Director of Group Sales with the Florida Panthers, the team led the NHL in group ticket sales in 2011 and 2012.

Feierstein began his ticket sales career in 2001 with the Orange Bowl Committee selling corporate ticket packages.

A year later, the Philadelphia native accepted the Group Sales Account Manager position with the Miami Dolphins where he helped group ticket sales grow by 61 percent annually over a five-year period. During his time with the Dolphins, Feierstein implemented his ticket sales philosophies and principles, which are still being used today.

Throughout his career, Feierstein has consistently played a crucial part in growing season, group and premium ticket sales, while fostering relationships and training/managing ticket sales staffs. Feierstein graduated from the College of Wooster (Ohio) with a Bachelor's Degree in American History. He would go to receive his Masters’ from the University of Miami in Sports Administration.

Feierstein
Philip Folsom
Co-Founder, Human Kind Holistic Consulting Firm;
Owner of Wolf Tribe a division of Philip Folsom Programs
2020
2019
Yes

Philip Folsom is an anthropologist, culture development expert, veteran, and CEO of Wolf Tribe a division of Philip Folsom Programs. He is also the founder of Human Kind—a holistic consulting agency, as well as SPARTA, a critically acclaimed PTSD and suicide prevention program for warriors. 
 
Philip is known for his unique Tribe workshop that focuses on the primary culture components of building healthy and high performing teams.  His work regularly includes innovative adventure programming such as vision quests, caving, high ropes challenge courses, Zen archery, and workshops with real horses and wolves.
 
Philip Folsom’s reputation in the team development world is legendary. His in-person events and seminars have dramatically improved the lives of over 500,000 people.  His current clients include Microsoft, Apple, Snapchat, Fox Pictures, and Space X.
 
Philip has sat on numerous boards including Red Bull’s High Performance Department. His work is regularly featured on television and podcasts. Philip works regularly with groups from USC and is a regular contributor to Marshall School of Business, including the Masters of Business for Veterans program. He lives with his wife, daughter, and black lab in Venice Beach, California.

Folsom
Jared Frank
EVP/Publisher
ALSD
2020
2019
2018
2017
Yes

Jared is in his tenth year with the Association of Luxury Suite Directors (ALSD), continuing to build the news flow for the sports and entertainment venue marketplace. Jared serves as the Publisher for SEATMagazine. Through his editorial leadership and creative vision, SEAThas grown from a 40-page, saddle-stitched newsletter into a 144-page-and-growing, perfect-bound quarterly trade publication. While not covering sports and entertainment, Jared is an avid reader of classic literature and a creative fiction writer. He holds a Master’s degree from Xavier University and a Bachelor of Civil Engineering degree from the University of Dayton, where he also played football, earning three Varsity letters and the Emil Karas Memorial Award for most inspirational leadership. And despite what Amanda Verhoff says, he is not a ginger, but a strawberry blonde.

Frank
Travis Gafford
Senior Director of Ticket Sales, Service and Operations
Texas Motor Speedway
2020
Yes

Travis Gafford joined Speedway Motorsports Inc. (SMI) in January, 2019. He is currently the Senior Director of Ticket Sales, Service and Operations for Texas Motor Speedway. In his role, Travis oversees all aspects of ticketing as well as for the Speedway Club, which is a unique racing country club overlooking the track. Travis is from Dallas, TX and attended Baylor University where he graduated with a business degree in Sports Strategy and Sales. Travis started his career with the OKC Thunder and their G League team the Tulsa 66ers.  From there he joined the Dallas Stars for 5 seasons and graduated into a premium selling role, leading the team in revenue multiple times. Travis moved to leadership roles within the NBA (San Antonio Spurs, Inside Sales Manager) and MLS (Portland Timbers, Director of Premium Sales and Service) before accepting his current role.
 
Travis and his wife Mary have one son (Jackson) and one daughter (Lillian).

Gafford
Adam Green
Senior Director, Consumer Sales
Philadelphia 76ers & New Jersey Devils
2020
2019
Yes

Adam Green joined Harris Blitzer Sports & Entertainment in 2019 to head up the Consumer Sales department focusing on the Philadelphia 76ers and New Jersey Devils after spending the previous 8 years in Major League Soccer. Adam spent the 5 years prior to joining HBSE with the Philadelphia Union, starting off as Manager, Premium Seating in 2014, and working his way up to Director, Premium Seating, Season Tickets & Inside Sales. Before the Union, Adam began his career in sports ticket sales with the Chicago Fire Soccer Club and Major League Soccer's National Sales Center in 2011. At the Fire, Adam worked as a Season Ticket Sales Account Executive (2011-2013) and Group Sales Account Executive (2013-2014). Adam holds a Bachelors degree in Sports Management with a minor in Business Administration from California University of PA (2011), and a Masters degree in Business Administration from West Chester University of PA (2019).

Green
Bill Guertin
Co-Founder, Chief Learning Officer
Inspiration Sports Business Institute
2020
2019
Yes

Bill Guertin is "The 800-Pound Gorilla of Sales Performance".  As a sales expert, author, keynote speaker, and master sales trainer, Bill has partnered with over (100) sports and entertainment organizations to improve their people and their profits.  Bill is co-founder and Chief Learning Officer of ISBI 360 (www.isbi360.com), a digital training network that is fundamentally changing the way our industry trains and develops their best people.  

Guertin
KayLee Hansen
Training & Development Specialist, Lumina Practitioner & Certified facilitator
KayH Consulting Inc.
2020
Yes

A graduate of the University of Lethbridge with a Bachelor’s Degree in Business Management, majoring in Human Resources. A Development Dimensions International certified facilitator with 15+ Years’ experience in the luxury hospitality sector working with over 25 properties and Executive teams with the focus on learning and development. Held leadership positions within Delta Hotels including Regional Training Manager and Human Resources Director followed by Regional Director, Learning and Development for Fairmont Hotels and Resorts – Pacific Northwest.

Making the leap five years ago to independently reach beyond the hospitality sector and embrace the role of Training and Development Specialist and owner of KayH Consulting Inc.

Now based out of Kamloops, BC and delivering to clients in various industries throughout North America such as engineering, marketing, construction and hospitality. A strong emphasis on facilitating high quality training programs and coaching for change. This coupled with being a certified Lumina Learning practitioner as well as accreditations in Discrimination & Harassment prevention, Franklin Coveys 7 Habits of Highly Effective People and Train the Trainer make for an experienced learning professional.

With the ultimate goal of providing value added, effective learning tools and programs coupled with personalized coaching that will “Inspire, Lead and connect” with individuals and organizations.

Hansen
Shannon Hansen
Shannon Hansen
General Manager
Wofford Sports Properties
2019
2018
2020
Yes

As the General Manager for Wofford Sports Properties, Shannon handles all aspects of multi-media rights and hospitality sales for the Wofford Terriers Athletic Department.Shannon became a member of the ALSD in 2006 and joined the Board of Directors in 2012. Shannon represents the college division as a member of the Executive Committee. Previously, Shannon held positions within several arenas and sporting teams, including the Bon Secours Wellness Arena, Oklahoma City Thunder/Tulsa 66ers and Memorial Coliseum. She is active in the Greenville community, as chair of the Julie Valentine Center Board of Directors as well as a graduate of Leadership Greenville. Her days off include spending time with her husband and three children, dominating the street hockey scene in the cul de sac. Shannon holds a BA in Corporate Communications and Public Relations from the University of Michigan and an MBA focusing on Business Analytics.

Hansen
Rob Hunden
Owner
Hunden Strategic Partners
2020
2019
2018
2017
DBF
Yes

Mr. Hunden and his Chicago-based firm offer extensive experience in the economics and strategy of developing transformative real estate projects, with more than 350 studies and projects over the past 20+ years. As a leading expert in stadium and arena development consulting, Hunden has helped communities and developers understand, develop and successfully open catalytic economic development projects across the country. Hunden has completed analyses for such facilities as Bankers Life Fieldhouse in Indianapolis, the Golden 1 Center in Sacramento, the Sprint Center in Kansas City and proposed NFL facilities, including in San Diego. He has also worked on entertainment districts adjacent to many other sports facilities. Hunden and his firm are excited to present their Arena and Stadium Database this year at ALSD’s Design & Build Conference.

Hunden
Matt Kessler
Director, Premium Sales & Service
Philadelphia Phillies
2020
No

Matt has spent 16 seasons with the Philadelphia Phillies Baseball Club, currently serving as Director, Premium Sales & Services. In previous years, he has served in club sales and service capacities. Matt started his career as an intern with the Trenton Thunder in New Jersey. He has an executive MBA from Drexel University’s LeBow College of Business and Government and Economics degree from Connecticut College. 

Write bio from: https://www.linkedin.com/in/matthew-b-kessler-mba-1b536410a/
 

Kessler
Deric Manrique
Director of Partnership & Ticket Sales
Chicagoland Speedway | Route 66 Raceway
2020
Yes

Deric Manrique joined International Speedway Corporation (ISC) in January, 2019 and is currently the Director of Corporate Partnerships & Ticket Sales for Chicagoland Speedway & Route 66 Raceway. In this role, Deric focuses on Corporate Partnership and Premium Seating revenue development while overseeing the Ticket Sales & Service team. Before joining ISC, Deric was Founder & President of Tempo Sports Intelligence. Deric has previously worked in Premium Seating and Ticket Sales departments in the NBA (Minnesota Timberwolves), WNBA (Minnesota Lynx), and NFL (Van Wagner/Minnesota Vikings).

A Sioux City, IA native, Deric attended the University of Nebraska and Northern Iowa on baseball scholarships. While at Northern Iowa, he graduated with a Business Marketing degree and is currently pursuing a Master’s in Sports Management from Georgetown University.

Manrique
Ryan Mirabedini
Manager, Premium Sales
Circuit of the Americas
2020
Yes

Ryan Mirabedini came to the Circuit of the Americas (COTA) in August of 2019 where he started in his current role as Manager, Premium Sales. COTA is home to the Formula 1 US Grand Prix, AutoNation INDYCAR Challenge, MotoGP Red Bull Grand Prix of the Americas and more. As Manager of Premium Sales Ryan oversees the sales and service of all permanent suite leases, temporary hospitality sales and general ticketing efforts. Prior to his time at COTA, Ryan worked in the suite hospitality department of the Cleveland Cavaliers, suite services with American Airlines Center and, most importantly, as membership director of ALSD where he originally got his start. Ryan is a graduate of the University of Dayton where he majored in Sport Management and interned at ALSD under the fine tutelage of Bill Dorsey and Amanda Verhoff.

Mirabedini
Lisa Mitchell
Founder
Major League Sports Training & Power Body Language
2020
2019
Yes

Lisa Mitchell is the Founder of Major League Sports Training & Power Body Language and is a Communications expert that specializes in Body Language and Non Verbal communication skills. She is a Certified Forensic Interviewer (CFI) and a Certified Body Language Trainer, and holds a Masters Degree in Management. Lisa works with companies and organizations world-wide to provide best-in-class Communications workshops, trainings, and keynote speeches. Lisa has been featured in many media outlets for her body language analysis and sharing professional communications strategies, and to provide insight into the behavior of everyone from politicians, to criminals, to figures in pop culture. Lisa has monthly features on Indy Style where she shares how the science of Body Language can help people make better first impressions, stay safe in their environment, and be more influential and effective leaders.

Mitchell
Dr. Andy Neillie, CSP
Principal
Neillie Leadership Group
2020
Yes

Dr. Andy Neillie works with sales and organizational leaders worldwide to improve leadership and sales skills.  As a best-selling author and award-winning speaker, he’s traveled five million miles in the past 20 years speaking, training and consulting with some of the largest companies in the world.  As a business owner himself, he also knows the front-line challenges of hiring-and-firing in an employee-constrained marketplace and of closing sales and winning business in a price-driven, option-rich competitive marketplace.  His clients consistently thank him for his clarity and real-world insights.

Neillie
Ruby Newell-Legner, CSP
Fan Experience Expert
7 Star Service
2020
2019
2018
Yes

Fan Experience Expert, Ruby Newell-Legner, offers 7 Star Service solutions to amplify your brand and bottom-line. Through consulting and training she has designed customized staff development programs for: 65 professional sports teams, 41 new facilities preparing to open, 51 stadiums and arenas, The Super Bowl, US Open, Shell Grand Prix of Denver, The Grey Cup. Clients that have followed Ruby’s 7 Star Service Proprietary Process have seen the following results: increased Customer Satisfaction Ratings by 17%, improved Secret Shopping Scores to consistent perfect scores in multiple venues, amplified repeat business by19%, and enhanced customer satisfaction so much that investors approved a $1 Billion Expansion. From Denver to Dubai, Ruby brings unprecedented expertise and insight on how to create a service culture that motivates employees and promotes loyalty and retention inside and outside the organization – with employees and customers.

Newell-Legner
Michael Sarage
Director, Premium & Business Development
Detroit Pistons
2020
2019
Yes

Michael Sarage started his career in the sports industry as an Event Coordination Intern for the Tampa Bay Lightning and the then St. Pete Times Forum while in college in January of 2010. In June of the same year, Michael was hired as an Inside Sales Account Executive for the Tampa Bay Lightning and quickly ranked atop his peers as the top seller not only in Inside Sales, but the entire Ticket Sales Department. Sarage quickly escalated throughout the Sales Department making stops as a Corporate Sales Manager where he focused on selling premium seats and season tickets and an Executive Suite Sales Manager where continued a suite and loge lease sellout streak that spanned over four years. Lastly, in July of 2018, Sarage was named Manager, Business Development where he was responsible for leveraging his premium relationships to sell corporate partnerships. Halfway through his 10th season with the Bolts, Michael was recruited and hired as the Director, Premium & Business Development for the Detroit Pistons where he currently oversees a premium sales team of four, a business development team of 12 and all of the Pistons’ new business sales efforts. In addition to his responsibilities with the Detroit Pistons, Michael has recently become an Adjunct Lecturer at Wayne State University’s Mike Ilitch School of Business teaching Business Development in their Sport and Entertainment Management MBA Program.

Michael is from Springfield, Massachusetts which influenced his decision to go to Springfield College to study Sport Management. A year into undergraduate school, Michael wanted to venture out of state and be surrounded by professional sports teams which led him to transfer to the University of Tampa where he then graduated from in May of 2010. Michael recently secured his MBA with a concentration in Sports Business from Saint Leo University in Florida and lives in downtown Detroit with his better half, Jennifer.

Sarage
Allison Schuller
Vice President of Training and Strategy
Tyson Group
2020
2019
Yes

Allison Schuller joined the Tyson Group team in July 2011. After working on every project in the company and moving her way up the ladder, she was given account management responsibilities to support client needs and organize the logistics of our strategic partnerships. After maximizing her training and education opportunities, she earned a Sales Talk Championship, was given a hard sales goal and transitioned to a Business Development Specialist position.  As a BDS, she worked closely with one of our clients to tailor accelerated professional development solutions for organizations.

Proving her skills yet again, Schuller was promoted to Account Executive where she was tasked with selling Tyson Group services to prospects. Allison quickly proved that she had not only the drive to be a success in sales, but also that she could impart her experience as an effective sales trainer.

As the VP of Training and Strategy, Allison will focus on scaling the business by developing a new department of professional instructors, helping them to build and diversify their own skills, and match their talents with the needs of Tyson Group’s client base.
Allison hails from Harvard on the Hocking and is a 2009 graduate of Ohio University.  After a short stint living abroad, she earned a degree in International Studies and is a certified Dale Carnegie Instructor. When Allison isn’t at work, you’ll find her with friends or outside playing with her dogs. She enjoys staying active and pursuing her true passions: traveling and cooking.
 

Schuller
Nick Seckerson, Senior Director, Ticket Sales & Service, El Paso Chihuahuas
Nick Seckerson
Senior Director, Ticket Sales & Service
El Paso Chihuahuas 
2020
Yes

Nick Seckerson recently completed his sixth season with the El Paso Chihuahuas. As the Chihuahuas Senior Director of Ticket Sales & Service Nick oversees Season Seat & Group Sales for the Chihuahuas and advises the sales department for El Paso Locomotive FC, a United Soccer League (USL) Championship Division team. Seckerson has had a successful career with the Chihuahuas, moving up the ranks from an Account Executive to his current position at the Chihuahuas. During his tenure Seckerson built the first Inside Sales Department for MountainStar Sports Group and has implemented a variety of fan engagement strategies in an effort to increase Season Seat sales and usage, including a successful Season Seat Holder Rewards program and the Season Ticket Membership program to be introduced for the 2020 Season. Under his leadership, the Chihuahuas restructured the ticket sales department, seeing an increase in group sales revenue annually from 2016 through 2018. Seckerson graduated from Elon University with a bachelor’s degree in Sport and Event Management in 2013. He currently serves on the MountainStar Sports Group Foundation Board and the United Way of El Paso County Young Leader Society Advisory Board.

Seckerson
Mike Setser
Sr. Director of Corporate Sales
Spurs Sports & Entertainment
2020
2019
Yes

Mike Setser joined Spurs Sports & Entertainment (SS&E) in May of 2003.  As Sr. Director of Corporate Sales for SS&E, his responsibilities include overseeing premium sales and retention, managing business development and strategic planning to maximize growth and long-term sustainability.  A native of San Antonio, he is a graduate of the University of Texas at San Antonio (UTSA) with a BA in Psychology.  Mike is also an alumnus of Leadership San Antonio and the North Chamber Leadership Lab.  He and his wife, Victoria, have two boys, Jacob (20) and Jayden (16).  Mike volunteers his time in the community with various initiatives lead by the Spurs organization, and holds board positions with UTSA School of Business, UTSA Alumni Association and the Roadrunner Foundation.

Setser
Sharon Smith
Manager of Suiteholder Experience
Cleveland Browns
2020
2019
Yes

Sharon Smith has been with the Cleveland Browns since 2008 and currently serves as the team’s Manager of Suiteholder Experience. In her role, Smith establishes and strengthens relationships with Browns Suiteholders and prospects by facilitating all areas related to high-quality service, hospitality, events and renewals for the group.

Under her guidance, the Browns emphasize year-round engagement with their Suiteholders through unique opportunities catered to individual personalities and preferences, including special experiences at FirstEnergy Stadium and premier sports and entertainment events across the country. Prior to joining the Browns, Smith worked in multiple service and sales roles for the NHL’s Washington Capitals and the CHL’s Wichita Thunder. Smith earned an associate’s degree in communications from the University of Toledo.

Smith
Mike Super
Magician, Illusionist
Mike Super - Magic & Illusion
2019
2020
Yes

As the winner of NBC’s hit TV show ‘Phenomenon’, Mike Super is the only magician in history to win a LIVE magic competition on primetime US network television and voted America's Favorite Mystifier! Through spectacular illusions and his own inimitable down-to-earth style and personality, Mike Super has pioneered a new form of magic that transcends the "trick". With captivating performances for more than 6 weeks airing on ‘America’s Got Talent’ as a top finalist and Season Premier Episode of Penn & Teller’s ‘FOOL US’ -Mike has emerged as magic’s newest celebrity, with a legion of fans numbering in the millions.

Super
Dennette Thornton, Director, Group Sales & Stadium Tours, Atlanta Falcons, Atlanta United, Mercedes-Benz Stadium
Dennette Thornton
Director, Group Sales & Stadium Tours
Atlanta Falcons, Atlanta United, Mercedes-Benz Stadium
2020
Yes

Dennette Thornton is the Director, Group Sales & Stadium Tours/Operations for Arthur M. Blank Sports & Entertainment (AMB S&E). In this role Dennette oversees all aspects of group sales for the Atlanta Falcons, Atlanta United, Atlanta United 2 and Tours for Mercedes-Benz Stadiums, as well as the operations for tours and stadium experiences. She joined AMBSE in July of 2018, and during this short time the Atlanta United Group Sales staff was recognized as the Group Sales Team of the year (2018 & 2019) by the MLS, Atlanta United won the MLS Cup and the tours staff has successful launched a STEAM tour and completed revamped the operations side of the business as well as continually building out the Falcons group sales department.  Collectively between her areas of focus she and her staffs are responsible for $6.5 million in revenue and bringing in over 230,000+ fans through Mercedes-Benz Stadium for events.

Before joining AMB S&E, Dennette worked for the Atlanta Braves for 16 seasons.  While with the Braves she served as the Sr. Manager of Group Sales & Hospitality and played an instrumently part in creating the marketing and sales plan for the newly designed suites and hospitality areas for SunTrust Park before it opened in 2017. Prior to joining the Atlanta Braves, she completed several internships with the NFL Experience in Atlanta and Tampa, Let It Fly flag football tournament in Jacksonville, and the Family Circle Cup in Charleston.

Dennette holds a B.S. degree in Sport Management from Georgia Southern University. While at Georgia Southern she was President of the Sport Management Majors Club and an equipment manager for the EAGLES football team.  She has served on the Georgia Southern Alumni Association Board and Atlanta Alumni Networking Group.  Currently she serves on the Georgia Southern Young Alumni Board, Southern Women Alumni Board and the Eagle Football Alumni Association.  Dennette was also awarded the Young Alumnus of the Year Award from the Georgia Southern Alumni Association in 2011 and was a part of the inaugural 40 Under 40 Alumni class.

She has been married for 15 years and has two very active boys (Avery 13, Connor 10).  Dennette finds time to balance work and family time while also volunteering at her son’s schools, her church, The Atlanta Community Food Bank and the East Lake Women’s Alliance, which she is currently the co-chair for.

Thornton
Jake Vernon, Vice President of Ticket Sales and Service, Minnesota Timberwolves and Lynx
Jake Vernon
Vice President of Ticket Sales and Service
Minnesota Timberwolves and Lynx
2020
Yes

Jake Vernon is entering his seventh season with the Timberwolves, and fifth as Vice President of Ticket Sales and Service. In his role, Vernon leads all strategies and initiatives related to ticketing, membership service, premium sales and group events. Vernon played an integral role in the planning and execution of the go to market strategy for all premium products included in the two-year renovation of Target Center.  Under his leadership, the Timberwolves have garnered significant increases in the season membership base, partial plan sales and group ticket sales.

Prior to joining the Timberwolves, Vernon spent two years as President and Founder of Get Real Sport Sales, a sales consulting and outsourcing company that worked with collegiate and professional sports teams to increase ticket and corporate partnership revenue. Get Real Sports client list included Butler University, Iowa St University, Xavier University, Charlotte Bobcats, Cincinnati Reds, Indianapolis Colts and the Indianapolis Motor Speedway. The majority of Vernon’s career was spent with Pacers Sports and Entertainment, working with both the Indiana Pacers and Indiana Fever. He got his start as a ticket sales account executive for the Indiana Fever, before working his way up through various management positions, culminating with being named vice president of ticket sales and service in June of 2007. 
 

Vernon
Kerry Vick
Director of Tickets - Premium Services & Events
Indianapolis Indians
2020
2019
Yes

Kerry Vick joined Triple-A Baseball’s Indianapolis Indians as an intern in 2000 and promptly fell in love
with the industry, the organization, and the city of Indianapolis. He’s spent his career dabbling in nearly every facet of the business while leading teams in ticket services and operations, suite sales and suite holder services, and anything else premium and hospitality related.

Vick spent many years hiring and developing interns and new employees – over 100 to his credit – and still finds great joy and worth coaching up the next generation of sports professionals. A champion for corporate culture, he heads up the club’s learning management and employee training program, chairs the Fun Committee, and enjoys the daily challenge of trying to modernize an aging, albeit award-winning, Victory Field.

A native of Auburn, Indiana, and graduate of Ball State University, Vick credits his wife Jill and daughter Kelsea as his driving forces and creative inspiration.

Vick
John Whitehead MA, PCC, CEC
Adjunct Professor, Management
University of British Columbia
2020
2018
Yes

John is an experienced leader, facilitator and coach with over 40 years of senior sales management experience. Over the years John has experienced various sales management experiences from retail to direct sales, selling both tangible and intangibles. John has held senior operational positions with national organizations achieving significant recognition for his results. John holds MA in Leadership from Royal Roads University, Victoria, BC, is a Professional Certified Coach (PCC) with the International Coach Federation (ICF and a certified instructor in Tracom's SOCIAL STYLE® and Versatility process, a level one facilitator and LPI coach with The Leadership Challenge®. On top of all that John is also an Adjunct Professor in the Faculty of Management at the University of British Columbia, Okanagan Campus where he teaches Leadership.

Whitehead
Brett Zalazki, Founder, Empowerment of a Salesperson
Brett Zalaski
Founder
Empowerment of a Salesperson
2020
2019
2018
Yes

Brett Zalaski is the Founder of Get After It Sales and runs the website Empowerment of a Salesperson (empoweredsalesperson.com). Through both of these platforms, his entire goal is to support sports business ticket sales Account Executives in becoming more effective and efficient in their roles.

Prior to those roles, Brett was a senior executive in Major League Soccer, acting as Vice-President for the Houston Dynamo over sales and service, leading the Columbus Crew's ticket sales team to MLS leading attendance growth, and acting as the first Director for Major League Soccer's National Sales Center.  He also led sales teams for the NLL's Boston Blazers and the WPS' Washington Freedom.

Brett got his Bachelor of Sales comes from the Corporate Executive Board (CEB), a widely respected best practice research company for senior-level executives, recently widely lauded for their game-changing sales book The Challenger Sale. Despite the high-octane, grow-or-die environment, CEB spent a lot of time developing and rewarding their talent, and this level of effort towards their staff left a profound impact on Brett.

Brett holds a Masters in Sports Management from the NBA’s world-renowned Team Marketing & Business Operations (TMBO) group. At TMBO, Brett learned about the core philosophies and fundamentals of the sports business from the best and brightest in the industry, while also getting the opportunity to start the WNBA team in Atlanta, the D-League team in Erie, PA, and sell tickets for the FIBA Americas Tournament in Las Vegas.

Zalaski
Lee Zeidman
President
STAPLES Center, Microsoft Theater and L.A. LIVE
2020
2019
2017
Yes

There are few events that take place in arenas, theatres or other venues that Lee Zeidman has not been involved with during his career. As President of STAPLES Center, Microsoft Theater and L.A. LIVE the sports, residential and entertainment district, Zeidman oversees the venues event operations, production, including guest services, booking, box office, event security, event staffing, guest relations, facility presentation, marketing, communications, hospitality and food and beverage services. Along with his hard-working team of employees Zeidman also supervises STAPLES Center’s overall day-to-day support for its tenants, sponsors, clients and partners including the Los Angeles Kings, Los Angeles Lakers, Los Angeles Clippers and Los Angeles Sparks franchises hosting seven NBA Finals, two Stanley Cup Finals and three WNBA Finals in which the home teams won five NBA Championships, two Stanley Cup Championships and three WNBA Championships.

Zeidman was a crucial member of a team that oversaw the overall development of L.A. LIVE, the 4 million square foot / $2.5 billion sports, residential & entertainment district featuring Microsoft Theater (7,100-seat live theater) and Club Nokia (2,300 capacity live music venue), a 54-story, 1001-room convention “headquarters” destination (featuring The Ritz-Carlton and JW Marriott hotels and 224 luxury condominiums – The Residences at The Ritz Carlton – all in a single tower), a 14-screen Regal Cineplex, “broadcast” facilities for ESPN, along with entertainment, restaurant and office space.  Microsoft Theater has been named Pollstar’s national “Theatre of the Year” in 2008, 2009 and 2010 with Zeidman having been nominated nine times for “Facility Executive of the Year” and honored in both 2008 and 2016. In June 2018, Zeidman was awarded the “Outstanding Achievement Award” by the Stadium Business Awards in Manchester, England, which recognizes an individual that has shown exceptional commitment service and leadership to the stadium industry over a sustained period of time. 

Since opening in October 2007, Microsoft Theater has hosted six sold-out nights of the Eagles and Dixie Chicks, Sugarland, Kings of Leon, Neil Young, Mary J. Blige, Dancing with the Stars Tour, John Fogerty, George Lopez, John Mellencamp, The Who, Duran Duran, Rush, Tool, Aretha Franklin, Lady Gaga and Old Dominion to name just a few of the performers who have played the theater.  Microsoft Theater is also home to the American Music Awards, ESPY Awards, Primetime Emmy Awards, BET Awards, the Grammy Premiere Awards, 2013 Rock N’ Roll Hall of Fame Induction and the 2010, 2011 & 2015 MTV Video Music Awards all of which Zeidman played a critical role in the negotiations of the contracts and the execution of the shows.

Zeidman played a key role in the overall design and construction of STAPES Center as a member of the arena’s development team.  Under his guidance, the nation’s most state-of-the-art arena operating systems have blended together and made it possible to successfully host an unprecedented schedule of events since opening in October, 1999 
including multiple summer X Games competitions, the 2002 U.S. Figure Skating 

Championships, the 2000 Democratic National Convention, the 42nd, 43rd, 44th, 46th, 47th, 48th, 49th, 50th, 51st, 52nd , 53rd, 54th, 55th, 56th , 57th, 58th, 59th and 61st annual GRAMMY Awards, 2009 ISU World Figure Skating Championships the 2004, 2011 & 2018 NBA All Star Game, the 2002 & 2017 NHL All Star Game, the 2010 NHL Entry Draft, the 2012 MTV Video Music Awards, the 2013, 2015 & 2018 NCAA West Regional Finals, Michael Jackson’s Memorial Service, Nipsey Hussle’s Celebration of Life and over 250 sold-out concerts including The Rolling Stones, Paul McCartney, Justin Timberlake, Eric Clapton U2, Garth Brooks, The Rolling Stones, Ed Sheeran, Madonna, Barbra Streisand, Mana, Muse, Sade, Jay-Z, Kanye West, Beyoncé, Taylor Swift, Tim McGraw and Faith Hill, Prince and Bruce Springsteen among others.  

During his time with AEG, Zeidman has also played a substantial role in the development, construction, and operation of Dignity Sports Health Park in Carson, California which includes a 27,000-seat soccer stadium, 8,000-seat tennis stadium and other major facilities for track & field, cycling, beach volleyball and other sports which has been designated as an Official U.S. Olympic Training site.  Zeidman was also a part of a team that developed and opened The Colosseum at Caesars Palace in Las Vegas, a 4,000-seat theatre which was the home of Celine Dion’s A New Day as well as assisting in the opening of such iconic AEG venues such as the O2 in London and the Mercedes Benz Arena in Berlin.

Prior to AEG and STAPLES Center, Zeidman was the Great Western Forum’s Vice-President, Operations, overseeing all areas of that facility’s management.  During his 10-year tenure, he coordinated operations for all Los Angeles Kings and Los Angeles Lakers games, concerts and special events.  Previously, he directed operations for the 6,000-seat special event center at the University of California at Santa Barbara.

A native of Detroit, Michigan, and graduate of California State University Northridge, Zeidman currently resides in Venice, California.
 

Zeidman