Industry News

FC Cincinnati Launches Phase Two of Premium Seating for New Build

West End Stadium will feature four distinct club opportunities to service 4,500 club seats, which is more than double the MLS league average for club seat inventory in soccer-specific stadiums.


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The New Normal for F&B in Sports and Entertainment Venues

Operators must prepare now to deliver safe hospitality environments for fans and employees upon their return to our venues in a reality of social distancing.


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Understand How Data and Analytics Support the Customer Experience

Customer service must be thought of holistically. The days of it being just a call center to help resolve issues and answer questions are over.


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A Conversation with James Bisgrove, Rangers Football Club

The Commercial and Marketing Director at the Scottish Premiership’s Rangers FC reveals details of the club’s Project 2022, its new Blue Sky Lounge and Club 72, as well as the future of sports hospitality.


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Right People/Right Seat: Do You Have the Best Team to Succeed?

Discover a simple exercise to quickly identify gaps in employees and either coach them on desired behaviors or part ways if a fit cannot be realized.


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Turning the Page on Premium Guest Service

Becky Coffey, Candy Fuzesy, and Kristin Miller share service initiatives their organizations are delivering to premium customers while the games are paused.


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Chris Wright’s 15 Minutes of Fame

Bill Dorsey sits down with Chris Wright around a figurative campfire (literal Zoom call) to rehash past achievements and offer perspective and guidance for our future leaders.


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Multi-Use Venues: Your Guide to Capturing New Audiences

In this new guide for multi-use venues, the experts at Samsung discuss the nuances of different fan bases and what they mean for your venue’s AV technology solution.


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A Conversation with Matt Roberts, Formula 1

The Director of Research and Analytics at Formula 1® discusses effective engagement with younger demographics, tactics for successful data capture, research to inform positive premium seat experiences, and COVID-19 considerations for the future.


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Tom Wilson’s 15 Minutes of Fame

Bill Dorsey sits down with Tom Wilson around a figurative campfire (literal Zoom call) to rehash past achievements and offer perspective and guidance for our future leaders.


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Franklin Group
IDEAL Industries
Armored Things
Dimensional Innovations
Event Finders USA
 
3D Digital Venue
Hunden Strategic Partners
Magnetic 3D
Stage Front
 
Suite Experience Group
Drake's Organic Vodka
Ungerboeck
Smart Buffet Ware
 
TEXT4Service