Q:
How do suite clients - both licensees and single event renters - order food and beverage in your venue? I am looking for samples of online software being used as well as internal and external business processes.
A:
Our university suite holders (season and single game) receive a catering guide prior to each season that includes the expanded menu and multiple ordering options – they can call/fax/email the catering office directly to place the order, or they can order via the online system Catertrax, which is the most popular ordering option. Information on this software can be found at www.catertrax.com.
A:
Here at our soccer venue (150 executive boxes) most of our licensees will pre-order through their account manager or via a custom built online solution that we have. Those who don't pre-order can order on the day with the waiting staff who have an iPad and app which has the full menu and can send orders to the kitchen through MICROS. I hope that you find that helpful, but let me know if you would like further info.
A:
Our long term suite holders order online through elevy.com, a website provided by Levy Restaurants. Our single game buyers contact the Levy suite ordering hotline. Levy provides the software.
A:
We have just changed catering providers to Delaware North Sportservice and they are about to introduce EMBS – from some of our existing clients who use it with other venues, they are quite happy with the way it works.