Fast-Forward on a Frictionless Venue Experience

During the Covid crisis, the fan journey rapidly modernized, with data steering simplified touch points. What did we learn and how does the new experience look? Fewer touch points and a less complex fan journey will be desired and required. This includes unobstructed ingress and egress, mobile ticketing, retail, and F&B, flexible seating, and informative wayfinding and staff.

  • Alex Townsend-Mitchell, Vice President of Club Business & Analytics, National Hockey League 
  • Charlie Millerwise, Director of Development and Hospitality, Green Bay Packers
  • Patty Olinger, Executive Director, Global Biorisk Advisory Council (GBAC)
  • Sandeep Satish, Vice President of Partner Strategy, E15 Group, Levy
Start Time
3:00 p.m.
End Time
3:40 p.m.