Service Training

As venue and event managers, handling logistics is what we do. However, the pandemic has required venue managers to reassess every aspect of operations. We must take a proactive approach to the current reopening process to better prepare for the future.

Sports are back! Well, almost. It is certainly looking good, hopes are high, and there is a growing light at the end of the tunnel. As we welcome a return to relative normalcy, it begs the question: Are you focused on the next chapter in fan engagement?

The dawn of a new day in sports has arrived, and top-notch venues must understand the power and purpose of the Peak-End Rule. Fan retention, renewals, referrals, and revenue are all highly connected to this reality in the marketplace of tomorrow.

First Star Solutions’ Luis Rivera evaluates trending opportunities in the sports and entertainment industry to support reopening facilities.