516 Business Solutions designs customer experiences for the future by transforming organizations and creating dynamic and passionate employees. We offer personalized training experiences in customer service, leadership, diversity & inclusion, and consulting services specializing in operational excellence in venue and within the business operation. We believe a great employee experience leads to a great customer experience.
About Debbie Knowlan:
Debbie has over 20 years of diverse experience in customer service, CRM, project management, implementation of innovative new products and solutions, and has a keen focus on ensuring all business strategies are aligned with customer needs. She launched the first-to-market virtual training program designed for sports teams: LISTEN | RESPOND | GO BEYOND – The Playbook on Winning at Service.
Debbie has worked with The Ritz-Carlton Hotel Company, the NFL, and NBA leagues. She was also one of the first consultants working with United Airlines to assist in launching and training their new customer and operational focused initiative CORE4 (Safe, Caring, Dependable, Efficient).
Areas of Expertise:
Guest or Customer Service
Diversity & Inclusion
Personal or Team Coaching/Development
Sample Training Presentation:
- LISTEN | RESPOND | GO BEYOND – The Playbook on Winning at Service
- LISTEN | RESPOND | GO BEYOND (PDF)