Numerous studies from past economic crises show organizations aligned in leadership core competencie
Training Center
The ALSD Training Center
An online assembly of articles, webinars, podcasts, and other features promoting best practices in the areas of sales, service, and leadership. To create this collection of content, the ALSD enlists the help of several thought leaders, inclusive of all industry points of view, trainers, and executive coaching partners who help sales and service professionals drive increased revenues, create positive business outcomes, and grow more prosperous careers throughout changes in the industry, economy, and the wider world around us.
Reopening Kit
“We cannot solve our problems with the same thinking we used when we created them.” – Albert Einstein
We exited the plane without talking. We walked toward the terminal, and a security guard motioned to me to stay in line. I didn’t even know there was a line.
Covid-19 Kit
ALSD Member Resources
ALSD Training Center
An assembly of content from sales and service traine
In the world of premium hospitality, everything is customized for our most valued guests. The touchpoints we have with those guests now while we’re all working from home require a personal touch as well.
The sports and entertainment venue marketplace will have to compete for fans’ attention
Leadership Training
“We cannot solve our problems with the same thinking we used when we created them.” – Albert Einstein
Numerous studies from past economic crises show organizations aligned in leadership core competencie
As an Ontological Executive Coach and Strategic Consultant, I have had the privilege of working with
Sales Training
In this brief conversation, we dive into how to pivot and build stronger relationships during this time. We want everyone to look at ways to innovate and not just survive but thrive when venues open for business again.
What is one thing we have learned during our time away from the office? We love curbside pickup for dinner with margaritas included. Grocery pickup is much easier than spending an hour wandering through the store.
“I’d like to cancel my tickets due to COVID.”
“I’m no longer interested in a ticket package because of the coronavirus.”
Service Training
We exited the plane without talking. We walked toward the terminal, and a security guard motioned to me to stay in line. I didn’t even know there was a line.
Customer service providers must be ready to innovate their service mindset to give their businesses a competitive edge. Incorporating all customer interactions is what I call the SmartService Model. By deploying this model, a company better navigates its culture, processes, and employee training in this ever-changing business world, where the total experience is what connects the brand to its customers.
If you are reading this article, you are undoubtedly someone with a role and responsibility to attract and retain fans. You are also someone who knows all too well the obstacles and opportunities that accompany such a vital role.