Actionable, Observable, Memorable: Recipe for Service Success

Chris Bryant discusses the one question we must answer to level set training: what do we want people to say, think, and feel when they walk away?

Chris Bryant knows that standards level set and create the foundation for the culture.

He also knows that if you're going to have a culture that's both quality and consistent, then you’ve got to have great standards that everyone buys into, and that methods for learning are changing rapidly.

Learn more as Bryant uncovers how everyone can buy in, and how service – done right – can become a guiding light.