James Payne

James Payne
Halo Concierge & Travel

James Payne excels in creating world class guest experiences. He developed fundamentals in Marketing and Public Relations from Ball State University as well as Adult Training and Consulting from North Carolina State University, and harnessed veteran customer service skills acquired at Disney Institute Training. He works around people, with people and for people. Earning a Hospitality Certification from IUPUI’s Hospitality and Tourism Department, he ventured into positions with small and large organizations alike. In February 2011, James worked as the Head Concierge and Hospitality Training Specialist during one of the most expansive influxes of tourism in Indianapolis’ history: Super Bowl XLVI.

He ushered his career to burgeoning heights with James Payne Concierge (Now Halo Concierge), operating alongside the likes of the Lucas Oil Stadium, the Indianapolis Colts, Major League Baseball Foundation, and the Indianapolis Airport (Travel and Leisure's Number One Ranked Airport), and also appeared on "Mike & Mike", ESPN Sports Show training Indianapolis Colts rookies on etiquette and grooming. James has developed a trained team of hospitality professional to create memorable Game Day/Fan Experiences resulting in club and suite renewals.

James welcomes speaking invitations regarding customer service/experiences/professionalism, dinning etiquette, networking and sales.