Josh Liebman specializes in guest experience within hospitality, tourism, and attractions. Josh has worked for some of the top attraction operators in the world and has been integral to the openings of multiple venues. Today, service industry operators of all scopes and sizes hire Josh to ensure that they can exceed every guest's expectations, effectively resolve service failures, and drive loyalty through the guest experience.
In the last decade, Josh has trained thousands of team members across various organizations through his Guest Experience Workshops, where employees of all seniority levels gain the tools and motivation to take their guest experience to the next level. Josh is Co-Host of the AttractionPros Podcast, which has published hundreds of interviews with the most influential attractions industry leaders. Â Additionally, Josh is the author of The Hospitality Mentality: Create Raving Fans Through Your Guest Experience.