Innovative Retention Tips on A Virtual Platform
The PEAK Performance Series will be a guiding principle for ALSD members to develop and refine strategies for a holistic approach to a premier venue experience. ALSD's first PEAK Performance Series will address the theme of Retention in fast-paced, 15–30-minute virtual sessions for two consecutive days. February 7 will focus on retention in sales and February 8 will focus on retention through service and hospitality.
- ALSD members may sign up for PEAK Performance Series for FREE, with an active account.
- Remember: Member organizations receive 10 memberships and passes to PEAK. All are encouraged to attend.
- Not renewed yet or not sure? Contact Amanda@alsd.com.
- Non-members can sign up for $99/person.
- PEAK attendees can attend either or both days, and stay for any duration via each day's Zoom link.
Day 1: Wednesday, February 7, 2024 | 1:30-4:30 p.m. Eastern Time
Retention in Premium & Partnership Sales
Sessions and topics will include:
- From the Buyer’s POV
- Synergies of Premium and Partnerships
- The Psychology of the Sale
- Next Gen Sales
- Retention’s Rein in Sales
- AI's Impact on Sales Today
Day 2: Thursday, February 8, 2024 | 1:30-4:30 p.m. Eastern Time
Retention in Premium & Hospitality Service
Sessions and topics will include:
- Superstars of Superior Service
- What’s in an Experience?
- Measuring Satisfaction
- Retention’s Rise in Relationship Marketing
- Innovative Tech = Extraordinary Service
- Enriching All Elements of the Experience
Engagement details:
- Sessions are in webinar format. Attendees will not be on camera at any time.
- Virtual attendees may join at any time and stay for any duration.
- Each day will be a Zoom separate link, and each will be kept open for the full day’s duration.
- Q&A and Chat functions via Zoom will be on during the live sessions.
- All sessions will be recorded and available on demand via the new ALSD Member Portal after the live event concludes.
- ALSD members attend all PEAK series FREE, with an active membership account. Not renewed yet or not sure? Contact Amanda@alsd.com.
- Non-members can sign up for $99/person.
P.E.A.K. Performance Series | A Virtual Learning Platform explained:
- Premium, emphasizing the high-end nature of our industry
- Experience, focusing on delivering exceptional and memorable encounters and experiences
- Access, including your role in the ALSD community with exclusive opportunities to learn, develop, and network
- Knowledge, emphasizing the importance of understanding consumer needs and preferences, as well as staying informed about the latest industry trends and innovations