Fan Experience Expert7 Star Service
Fan Experience Expert, Ruby Newell-Legner, offers 7 Star Service solutions to amplify your brand and bottom-line. Through consulting and training she has designed customized staff development programs for: 65 professional sports teams, 41 new facilities preparing to open, 51 stadiums and arenas, The Super Bowl, US Open, Shell Grand Prix of Denver, The Grey Cup. Clients that have followed Ruby’s 7 Star Service Proprietary Process have seen the following results: increased Customer Satisfaction Ratings by 17%, improved Secret Shopping Scores to consistent perfect scores in multiple venues, amplified repeat business by19%, and enhanced customer satisfaction so much that investors approved a $1 Billion Expansion. From Denver to Dubai, Ruby brings unprecedented expertise and insight on how to create a service culture that motivates employees and promotes loyalty and retention inside and outside the organization – with employees and customers.