Ruby Newell-Legner, CSP

Fan Experience Expert
7 Star Service

Fan Experience Expert
7 Star Service

Fan Experience Expert, Ruby Newell-Legner, offers 7 Star Service solutions to amplify your brand and bottom-line. Through consulting and training she has designed customized staff development programs for:

  • 31 professional sports teams
  • 41 new facilities preparing to open
  • 51 stadiums and arenas
  • 480 franchise locations
  • More than 1000 businesses in 23 countries
  • the only 7 Star Hotel in the world  

From Denver to Dubai, Ruby brings unprecedented expertise and insight on how to create a service culture that motivates employees and promotes loyalty and retention inside and outside the organization – with employees and customers.

Clients that have followed Ruby’s 7 Star Service Proprietary Process have seen the following results:

  • Increased Customer Satisfaction Ratings by 17%
  • Improved Secret Shopping Scores to consistent perfect scores in multiple venues
  • Amplified repeat business by19%
  • Enhanced customer satisfaction so much that investors approved a $1 Billion Expansion
  • Expanded their Season Ticket Holders from 4,000 to 14,000
  • Increased revenue in one year by 16%

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