Ruby Newell-Legner, CSP

Fan Experience Expert
7 Star Service

Fan Experience Expert, Ruby Newell-Legner, offers 7 Star Service solutions to amplify your brand and bottom-line. Through consulting and training she has designed customized staff development programs for: 65 professional sports teams, 41 new facilities preparing to open, 51 stadiums and arenas, The Super Bowl, US Open, Shell Grand Prix of Denver, The Grey Cup. Clients that have followed Ruby’s 7 Star Service Proprietary Process have seen the following results: increased Customer Satisfaction Ratings by 17%, improved Secret Shopping Scores to consistent perfect scores in multiple venues, amplified repeat business by19%, and enhanced customer satisfaction so much that investors approved a $1 Billion Expansion. From Denver to Dubai, Ruby brings unprecedented expertise and insight on how to create a service culture that motivates employees and promotes loyalty and retention inside and outside the organization – with employees and customers.


IDEAL Industries



Franklin Group
IDEAL Industries
Armored Things
Dimensional Innovations
Event Finders USA
3D Digital Venue
Hunden Strategic Partners
Magnetic 3D
Stage Front
Suite Experience Group
Drake's Organic Vodka
Smart Buffet Ware