Ruby Newell-Legner, CSP

Ruby Newell-Legner, CSP
Fan Experience Strategist
7 Star Service

As a Customer Experience Expert specializing in the sports and entertainment industry, Ruby Newell-Legner, offers 7 Star Service solutions to amplify your brand and bottom-line. Through consulting and training, she has designed transformation initiatives, re-entry programs under COVID-19 guidelines, and customized staff development programs for:

  • 66 professional sports teams
  • 44 new facilities preparing to open
  • 97 stadiums and arenas
  • 15 5-7 star hotels
  • The Super Bowl
  • US Open
  • Shell Grand Prix of Denver
  • The Grey Cup

Clients who followed Ruby’s 7 Star Service Proprietary Process have seen the following results:

  • increased Customer Satisfaction Ratings by 17%
  • improved Secret Shopping Scores to consistent perfect scores in multiple venues
  • amplified repeat business by19%

From Denver to Dubai, Ruby brings unprecedented expertise and insight into creating a service culture that motivates employees and promotes loyalty and retention inside and outside the organization – with employees and customers.