When Working With a Hybrid Model Works

Jake Vernon talks learnings from listening to employees as a focus group.


While 2020 had its share of challenges, one positive outcome was organizations learning how to remain productive while working with an unconventional, hybrid arrangement. The Minnesota Timberwolves and Lynx have sunk their teeth into these new considerations, and are moving forward with an updated action plan.

"We’re endeavoring to be ahead of the curve when it comes to the work-from-home environment and flexibility." says Jake Vernon, VP of Ticket Sales and Service for the Minnesota Timberwolves and Lynx. "We’re looking at a strong work-from-home model which will be three days in the office, and two as flexible work-from-home days."

The organization is also looking to offer two weeks of remote work - giving their employees the option to spend more time with family and friends without using up PTO days.

Much of this strategy came from consulting with the league and internal staff, who laid out both the advantages and the pitfalls of working from home.

"It would have been easy for us to work through things saying, 'How do we get the best results?' We want that, of course. But we also wanted to make sure that we were considering a way to do both. So, we looked at things from the staff's perspective, and I think we landed in a good spot. And I’m sure we’ll continue to learn more as this goes on."

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