According to our customers, 4 out of 5 think we are better than our competition. How do we know this? Because we ask them. We're always looking to improve our customer's experience, so we ask them how we're doing and what we can do better. At the very beginning of the project, we find out what their specific goals are and check in periodically throughout the life of the project to see whether we're still on target for achieving those goals. Our number one goal is customer satisfaction. So we haven't done our job unless our customers say, "job well done."