9:45 a.m.
Welcome by Moderators from ALSD Board Advisors
10:00-10:40 a.m.
Apply Sports Performance Mental Skills to Business Performance
In this workshop, we'll explore the mental skills that providers impart to empower top athletes to achieve peak performance and success. Drawing parallels between the world of sports and business, we'll explore how these mental skills can be harnessed to manage stress, regulate emotions, and cultivate resilience.
Presented by: Cathy Winter, President | Executive Leadership Consultant, Premier Sport Psychology
Location: Plaza II-III, Atrium Side
10:45-11:30 a.m.
Wordplay Mastery: Level Up Your Communication Skills!
The words we use matter. Get ready to dive into language games, and take away practical tools to improve your words so that you can get what you want.
Presented by: Kristin Miller, Owner/Principal Coach, Inicio Coaching, Founder, Smarter Not Harder Academy
Location: Plaza II-III, Atrium Side
11:30 a.m.-12:00 p.m.
Location: Plaza II-III, Atrium Side
7 Common Guest Service Challenges and How to Solve Them
Discover how to conquer the most common guest service hurdles with innovative solutions that elevate experiences year-round. Learn actionable strategies to transform service delivery, ensuring guests leave with lasting impressions and are eager to return.
Presented by: Ruby Newell-Legner, Fan Experience Evangelist, 7 Star Service
Location: Plaza II-III, Atrium Side
12:00-1:30 p.m.
Lunch & Learn, Tradeshow
1:30-4:30 p.m.
Roundtables with College Counterparts on Topics:
- Renovations | Newest Premium Options | Using Under-utilized Spaces
- Alternative Selling: Upselling, Flex/Partial Plans, All-Inclusives, Rentals, Online Suite/Premium Sales
- AI, BI, Analytics in Sales, Service, led by Michael Meitin, Sun Devils Athletics
- Account Management | Account Coverage | Terms | Sales & Service Handoff
- VVIP Opportunities | Money-can't-buy Experiences | Special Donor Events
- Synergies of Premium, Partnerships, Development, Donor Relations
- Tech and Innovation |Facial Recognition/Accelerated Access
Location: Plaza II, Atrium Side